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Support Portal Energy Smart Virtual Wallet

Energy Smart Virtual Wallet

Digital funding and account management component.

What Is the Energy Smart Virtual Wallet?

The Energy Smart Virtual Wallet is the digital funding and account management component of the Energy Smart ecosystem. It enables authorised users to...

How Do I Fund the Virtual Wallet?

The business transfers funds into its designated Energy Smart account using the applicable payment instructions provided by Energy Smart. Once the pa...

Can I Fund and Unfund Fuel Cards?

The Virtual Wallet is designed to support controlled management of funds allocated to fuel cards. Depending on the user’s permissions and account c...

Can Funds Be Transferred Between Cards?

Where enabled for the organisation’s account, authorised users can manage card funding through the wallet platform. This provides greater flexibili...

What Happens When a Fuel Card Runs Out of Funds?

A card with insufficient available funds may be unable to complete a transaction. The authorised administrator can review the wallet/card balance and...

Can a Company Control Who Can Fund Cards?

Yes. Energy Smart supports controlled user roles and approval workflows. For organisations requiring additional financial control, activities can be ...

What Is the Two-Initiator, One-Approver Workflow?

This is an internal control structure designed to improve accountability around wallet operations. An authorised initiator begins a transaction or re...