Support Portal
Knowledge Base
All Categories
Tutorials
FAQs
System Status
Tickets
My Tickets
Submit a TicketNew
Notifications
All Alerts
Unread
Uploads
My Files
Shared
Messages
Inbox
Sent
Account
Profile
Security
System Settings
General
Team Members
Alert Preferences
ESN Logo
ESN Support
Support Home Client Portal Announcements ESN Status API Documentation
Sign In
Support Portal Quick "How-To" Articles

Quick "How-To" Articles

Step-by-step guides for common operations.

How to Add a New Fuel Card

Log into the authorised platform. Navigate to the relevant card management section. Add/register the card according to the account procedure. Assign t...

How to Block a Fuel Card

Log into the authorised account. Locate the relevant card. Review the card status. Select the applicable block/restrict option. Confirm the action. Re...

How to Investigate an Unusual Fuel Transaction

Start with five questions: Who? Which card/user initiated the transaction? Where? Which station and location? When? What time and date? How much? ...

How to Use Fleet Data to Reduce Operational Costs

Start by identifying your highest-cost vehicles and recurring operational anomalies. Analyse fuel consumption, mileage, driver behaviour, idling, mai...