Platform Operations & User Management
User roles, access control, and account security.
What Should I Do If I Forget My Platform Password?
Users should follow the organisation’s approved password-reset process or contact the designated Energy Smart administrator/support channel. Users ...
What If My Account Gets Locked?
Contact the authorised administrator or Energy Smart support team for assistance with the applicable account recovery process. For security reasons, ...
Why Do I Need Different User Roles?
Different user roles help separate responsibilities. For example, one employee may initiate a transaction while another approves it. This reduces co...
Who Should Have Access to Fleet Data?
Access should be given only to employees whose responsibilities require it. Typical authorised users may include: - Fleet managers - Operations mana...